Guest Experience Internship
Start date
Requirements
Job description
The person we are looking for will be responsible for gathering information on our guests and enriching their profiles in our CRM. This will enable our departments to better understand guests before their arrival and anticipate their expectations. They will work mainly with the Guest Experience, Front Office, Guest Relations and Creative teams, sharing the information needed to create a personalized and unique experience.
We're looking for an curious and detail-oriented person, capable of noticing the smallest details that will make our guests’ stay unforgettable.
Key tasks and responsibilities:
- Updating customer profiles, researching and gathering information across all available platforms, and analyzing previous stays at Dorchester Collection.
- Ongoing collaboration and knowledge sharing with the Guest Experience, Front Office, Guest Relations and Creative Planner teams.
- Use of our Nexus CRM to achieve both qualitative and quantitative objectives.
What we offer:
For this position,we offer :
- Paid 6-month internship.
- Onboarding and internal development program through training sessions.
- Staff canteen.
- Uniform provided by the hotel.
What you will bring to the Dorchester Collection:
- Ability to work as part of a team and collaborate actively to achieve our goals.
- An enthusiasm for building relationships with our guests and colleagues.
- A strong passion and motivation to accomplish varied and stimulating missions on a daily basis.
- A Good command of English.
- A Knowledge of the main IT tools.
Company description
We work with some of the best talent in our industry, capable of delivering extraordinary experiences to guests staying at Dorchester Collection hotels.
Above all, it's our people who bring our vision to life. As a member of the Dorchester Collection family, we will support your personal development, creating a culture based on genuine collaboration and the valuing of the individual.
Thanks to our personal development plan, tailored training opportunities and Academy programs, you'll become a key player in the memorable experience we offer our customers.
Appreciated by guests. Cherished by employees. Celebrated worldwide.
At The Dorchester Collection, diversity and inclusion are at the heart of our We Care philosophy. We are committed to creating a working environment where every employee feels valued and respected, and where everyone has the opportunity to grow and flourish.
Our constant commitment to building and promoting a culture with inclusion at its core is reflected in our fundamental values:
Passion, Personality, Respect, Teamwork and Creativity.
We take pride in every member of our team and foster a sense of belonging that transcends all differences.
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