Stage Guest Experience
Start date
Prerequisites
Job description
The person we're looking for will be responsible for collecting information on our customers and enriching their profiles in our CRM. This will enable our various departments to get to know our customers better before they arrive, and to anticipate their expectations. She will work mainly with the Guest Experience, Front Office, Guest Relations and Creative teams, with whom she will share the information needed to create a personalized and unique experience.
We're looking for an inquisitive and rigorous person, capable of noticing the smallest details that will make our customers' stay unforgettable.
Main tasks and responsibilities:
- Updating customer profiles, researching and gathering information across all available platforms and analyzing previous stays at the Dorchester Collection.
- Constant collaboration and sharing with the Guest Experience, Front Office, Guest Relations and Creative Planner teams.
- Use of our Nexus CRM to achieve qualitative and quantitative targets.
What we offer:
For this position, we offer :
- 6-month paid internship.
- Integration and internal development program through training.
- Company canteen.
- Uniform provided by the hotel.
What you'll bring to the Dorchester Collection:
- Ability to work as part of a team and collaborate actively to achieve our goals.
- An enthusiasm for building relationships with our customers and colleagues.
- A passion and motivation to accomplish varied and stimulating missions on a daily basis.
- Good command of English.
- Knowledge of the main IT tools.
Company description
We work with some of the best talent in our industry, capable of delivering extraordinary experiences to guests staying at Dorchester Collection hotels.
Above all, it's our people who bring our vision to life. As a member of the Dorchester Collection family, we will support your personal development, creating a culture based on genuine collaboration and the valuing of the individual.
Thanks to our personal development plan, tailored training opportunities and Academy programs, you'll become a key player in the memorable experience we offer our customers.
Appreciated by customers. Cherished by employees. Celebrated worldwide.
At The Dorchester Collection, diversity and inclusion are at the heart of our We Care philosophy. We are committed to creating a working environment where every employee feels valued and respected, and where everyone has the opportunity to grow and flourish.
Our ongoing commitment to building and promoting a culture where inclusion is part of our DNA is reflected in our core values:
Passion, Personality, Respect, Teamwork and Creativity.
We take pride in every member of our team and foster a sense of belonging that transcends all differences.
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